A. What impression do you try to give to the people you deal with in business? What impression do you try not to give? You can use the following words and expressions.

I try to be: pleasant, sincere, friendly, confident, honest, skillful, intelligent, nice, helpful, polite. But the most important thing is a nice smile and friendly eye contact.

I try not to be: sleepy, unclear, lazy, dishonest, clumsy, stupid, unhelpful, rude.

B. Work in pairs. Look at the list and say which things are important when you are starting a new job.

1. be punctual

2. wear your smartest clothes (not trousers if you are a woman)

3. go to the hairdresser’s the day before

4. smile at everybody you meet

5. ask if you can start work as soon as possible

6. if you are a smoker, don’t smoke in the room in the presence of other people

7. if you are a non-smoker, say you don’t mind if somebody in the room wants to smoke

8. do your best to show your best qualities at once

9. give people the wrong information about yourself

10. inquire about the company pension scheme

11. behave in an ordinary way

12. be nervous