CONFIRMING
ARRANGEMENTS
A. Do you agree with the following
points?
1. “After a phone call I always make a note of what we discussed. If not,
it’s easy to forget things”.
2. “I normally send an email after a meeting to confirm the main points. It’s
good to have something in writing in case there’s a disagreement or problem in
the future”.
3. “In our company we send copies of decisions to all colleagues for
information”.
B. Sylvie and her
colleague Michael are going to a conference in San Francisco. Read the email
(a) from Sylvie to Rita, the conference organiser, and complete the sentences.
Hi Rita,
It was good to talk to you yesterday.
Thanks again for helping me find a hotel. Please find attached the slides for
the presentation I'm making at the conference. It's a PowerPoint file - let me
know if you can't read it, and I can send it as a Word document. Your comments
will be welcome. As discussed, my colleague, Michael Morgan, is coming with me
to the conference We're flying out on Wednesday October 25th. Our flight gets into San Francisco at
11.00 pm, so unfortunately we can't meet you for dinner on Wednesday evening.
But we look forward to seeing you on Thursday morning. The conference starts at
9.00,but I'll be there early to prepare for my presentation. It 'll be a short
night!
Bye
for now,
Sylvie
Complete
the sentences.
1. Sylvie sends Rita some
......................................................................
2. It isn't possible for Sylvie and
Michael to meet …………………………..
3. Sylvie, Michael and Rita are
meeting on …………………………………
Now
read the email (b) from the hotel to Sylvie.
Dear
Ms Dam,
Following
our telephone conversation this morning, I confirm your hotel reservation for
next month. Please find below details of the booking.
- 2
single rooms - in the names of Michael Morgan and Sylvie Dam, from Charing
Medical Equipment
- 4
nights:O ctober25th to 28th inclusive
- Booking
reference:00895667S8R
As
discussed, you're checking in after 23.00.
If
you need any further details, please do not hesitate to contact me.
Best
regards,
Luis
Gomez,
Hotel
manager
Complete
the sentences.
1. Earlier in the day, Sylvie spoke
to ……………………………….
2. The hotel manager is writing to
confirm………………………….
3. If Sylvie needs more information,
she can………………………..
Work
with a partner. Which of the emails (a or b) is format and which is informal?
Give examples of formal and informal words and phrases in the messages.
Read
the emails again. Find:
1. Two expressions to explain where
information is in the email:
____________________________________________________
2. Two expressions to confirm an
earlier discussion:
____________________________________________________
3. One whole sentence to offer more
information / help:
____________________________________________________