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CONTENTS UNIT 5. PRODUCTION COST VS QUALITY UNIT 6. QUALITY MANAGEMENT TEAM |
UNIT 7. HUMAN RESOURCES AND
QUALITY Reading: The Challenges of Human
Resource Management Video: How to Build a Management
Team! Grammar: Articles Career Skills: Job Interview Dilemma: The Right Person for the
Right Job. Keynotes: William R. Tracey, defines Human
Resources as: "The people that staff and operate an organization";
as contrasted with the financial and material resources of an organization.
Human Resources is also the organizational function that deals with the
people and issues related to people such as compensation, hiring, performance
management, and training. A Human Resource is a single person or employee
within your organization. Preview: 1. Discuss the questions with a
partner. 1. What department is responsible
for hiring personnel in big companies? 2. Is hiring a problem? 3. What knowledge and skills are
necessary for those whose job is to hire people? 2. There are several methods of
job interviews. Match the interview method in column A with its characteristics
in column B.
3. Divide the interview question
into 3 groups.
- What did you like/dislike about
your last job? - If you had met your project
deadlines and your direct supervisor was unavailable, describe how you
would remain busy - What kinds of problems do you
deal with? - You are the manager of a small
software testing team, and one individual is continually late for work and
taking extended breaks. How would you approach the issue? - During construction, a
contractor unexpectedly finds a very large object in one of the trenches
where he is about to dig. He requests that you tell him how to proceed. How
would you deal with this situation? - What do you do? What are the
duties/functions/responsibilities of your job? What are your strengths / weaknesses? Reading: 1. Before reading the text about
challenges that personnel managers meet check that you understand these important
words. Match the words with their meanings a-p. Consult the dictionary if it
is necessary.
2. After
reading the text choose the most suitable titles for the paragraphs A, B, C
from the list below. A Creating Opportunities B Controlling Your Brand C Attracting Technical Talent The Challenges of Human Resource
Management Organizations and
companies succeed, or fail, based on the quality and effectiveness of their employees. These can't be easy times for human-resources
executives.
A weak economy makes it hard to promote or reward employees. Though unemployment is high, companies say they are strapped when it comes to finding qualified people
for specialized tasks. With that in mind,
we asked HR executives across industries this question: "What is your biggest
challenge in terms of human resources, and what are you doing to address
it?" Here's what they had to say: 1
_____________________ Although the
nation's jobless rate remains high at 9.1%, demand for technical workers such as engineers continues to outpace supply at many companies. To attract top tech talent, some HR departments
are taking their pitches to the classroom. 2
______________________ HR professionals
say managing a company's image has become ever more challenging—and
important—in the age of the Internet. Job candidates can easily use the Web
to check out a company's financials, culture or even the boss before deciding
to take a job. 3
______________________ When times are
tough, it can be a challenge to keep employees engaged. Many companies are
trying to boost internal opportunities, so workers feel they
aren't stuck. 3. Discuss these questions
in pairs. 1. Is money the only way to make
employees feel interested in their jobs? 2. Why is it difficult to find the
right personnel even when the jobless rate is high? 3. What specialists are in need
according to the text? 4. How company's image influence
hiring? 5. How is the problem of keeping
employees engaged solved? Speaking: 4. Make a report on one of these
topics. 1. The factors that influence the
effective recruitment of quality employees. 2. The theories of occupational
choice affect the recruitment process. 3. The most effective methods for
recruiting quality employees. 4. The benefits of effective staff
development programs. Video: How to Build a Management
Team! You are going to watch Richard
Scrushy, who has built several fortune 500 companies and have hired some of
the world's top talent, telling how to select the perfect management team. 1. Watch and say in what context
these phrases were used: - how are they going to look to
potential investor - immediate circle - athletes - not aggressive enough - beauty contest - people that can back you up - check references - management and leadership 2. Answer the questions.
1. How does Richard Scrushy define
the role of managers in the company success? What is Richard Scrushy’s
strategy for building a team? What factors does he pay attention to? Why? 2. What character traits are the
most important for managers? Why? 3. How should a leader, according
to Richard Scrushy, treat his staff? 4. How does he understand the word
“leadership”? What is the difference between management and leadership? Grammar: Articles 1. Work individually. Study the
information about the article and do exercises afterwards. Definite Article (the) 1. The definite
article the is used when we are referring to something specific or
already mentioned. It is used: - In front of a singular countable
noun e.g. Give me the apple. - In front of plural countable nouns e.g. The apples I bought
weren’t very ripe. - In front of uncountable nouns if they are
specified e.g. The water from the
bathroom tap is not very nice to drink. 2. Other uses of the: - when there is only one of
something, e.g. the sun, the Prime
Minister, the Pacific Ocean - before cinema/theatre/radio e.g. We went to the cinema
last night. (But you cannot say We watched
the television.) - when referring to a species or
an invention e.g. The whale is almost extinct. Alexander Bell invented the
telephone. - in front of nationality words e.g. the Canadians, the
Japanese - with some adjectives when
referring to the group in general e.g. the old, the young, the
rich, the poor, the sick, the unemployed - with superlatives e.g. It’s the biggest
theatre in Moscow. - with names of newspapers e.g. The Guardian, The Times,
The Daily Mail - with countries, regions or
groups of islands which are plural e.g. The USA, the Netherlands,
the Bahamas, The Middle East - with names of oceans, seas,
rivers and canals e.g. the Atlantic Ocean, the
River Mississippi, the Corinth Canal (but not lakes) - with mountain ranges, areas and
deserts e.g. the Andes, the Alps, the
Himalayas; the west of Siberia; The Sahara Desert - with names of hotels, pubs,
restaurants, museums, art galleries, cinemas, theatres, ships e.g. The Oriental Hotel, the
Prado, the Odeon, the Piccadilly Theatre, The QE2 - with buildings and places
containing the word of e.g. the Great Wall of China - with musical instruments, dances e.g. the flute, the samba - with names of families or groups e.g. the Smiths, the Beatles - with a part of smb’s body e.g. She hit him on the ear
=his ear). - with titles (but the is
omitted before titles with proper names) e.g. The President, the Prince
of Wales, the Queen (but Queen Elizabeth II) - historical reference/ events e.g. The French Revolution,
the Second World War (but: World War II) - with smb we visit regularly e.g. She’s gone to the
doctor/the dentist. - with the words: beach,
cinema, theatre, city, coast, country(side), earth, ground, jungle, radio,
pub, sea(side), sky, station, shop, village, weather, environment, world,
etc. but not before ‘man’(=people). Note: the is optional
with seasons. We say space (without the)
when we mean ‘space in the universe’. - with the words morning,
afternoon, evening, night e.g. I went to the shop to buy
bread. (but: at night, at noon, at midnight, by day/night, at
5 o’clock etc). - with only, last, first (used
as adjectives). e.g. Alex is the first to come
and the last to leave. 2. Study these sentences and explain the
use of the article. 1. Could you pass me the
documents lying on your table. 2. The package designers target the
young. 3. John Corbin is the
most successful package engineer in the USA. 4. Popov invented the
radio. 5. I think he is the one
who can conduct negotiations to the mutual benefit. 5. The Guardian published
the article about our package company. 6. The Cullens started
their business in 1989. 3. Complete the sentences with the where necessary. 1. My boss traveled to … Himalayas
this summer. 2. Have you ever been to …
Caribbean Isles? 3. We booked into a hotel on …
Park Lane. 4. Mary got her degree at ….Oxford
University. 5. Last time when I was on a
business trip to … America, I had a stunning view of … Appalachians from my
window. 6. We spent three weeks designing
a new package for … Italians. 7. They heard … news about
labeling on … radio and then watched a similar report on … television. 8. … Project Team usually had …
lunch together. 4. Use this map to answer
the questions in the way shown. Write the name of the place and the place it
is in. On maps we do not normally use the,
but in your sentences, use the if
necessary.
5. Work individually. Study the
information about the Indefinite Article (a/an) and do exercises afterwards. Indefinite Article (a/an) 1. The indefinite article a/an
is only used in front of a singular countable noun mentioned for the
first time. The is used when it is mentioned a second time e.g. I bought a jacket and a
dress. The jacket was quite cheap. 2. Other uses: - to talk about any one of a group
of people or things in general e.g. He buys a newspaper every
day. - with all things of the same kind e.g. Is a spider an insect? - to talk about someone’s job e.g. She’s an artist. - with numbers, fractions, certain
words that express an amount e.g. a hundred, a million, a
third, a few/ a great deal - to talk about a type of a
particular thing e.g. This area produces a fine
cheese. - with two things that are often
mentioned together as though they are one thing e.g. a cup and saucer (not
‘cup and a saucer’) - with smb’s name when we don’t
know the person e.g. There is a Mr. Brown to
see you. - to mean every with
expressions of time e.g. once a week, twice a year - with What…! Exclamations,
such, rather e.g. What a nice person! He’s such a fool! It’s rather a high price, isn’t
it? 6. Study these sentences and
explain the use of a /an article. 1. We have signed a new
contract. 2. Each dress has a
label. 3. She is a package
development engineer. 4. He earned a million
last year. 5. - I won’t meet you tomorrow. - What a pity! 6. Tomorrow I have an
appointment with Mr. Smith. 7. Work
individually. Study the information about the cases of Zero Article and do
exercises afterwards. Zero Article (No Article) There is no article: - in front of plural countable
nouns when making general statements e.g. Apples are good for you. - in front of an uncountable noun
when making general statements e.g. Coffee keeps me awake. - in front of abstract nouns e.g. Honesty is the best
policy. - in front of meal times e.g. We have lunch at one. - In front of certain places like hospital,
school, college, university, church, prison, home, work, bed when
talking about the activity which normally takes place in that place or
building e.g. He had an accident and
was taken to hospital. - with the names of most towns,
cities, countries, islands e.g. Berlin, France, Jamaica - with lakes and individual
mountains e.g. Lake Baikal, Mount
Everest - with names of streets, squares,
bridges, parks, stations, airports e.g. Oxford Street (but: the
High Street, the Strand, the Mall, the A11, the M4 motorway), Times Square,
Tower Bridge (but: the Bridge of Sighs, the Fourth Bridge, the
Severn Bridge, the Golden Gate Bridge), Central Park, King’s Cross Station,
Gatwick Airport - with named buildings, airports
and institutions e.g. Padua University, John F Kennedy
Airport, Coventry Cathedral - with pubs, restaurants,
shops, banks and hotels which have the name of their founder and end in –s
or –s’s e.g. Tom’s Cafe, Harrods,
Baring’s Bank - with churches and cathedrals e.g. St Martin’s Church, St
Paul’s Cathedral - with most names of companies,
airlines etc. e.g. Fiat, Sony, Kodak,
British Airways, IBM - with the words father/mother
when we talk about our own parents e.g. Mum is home now. - with means of transport: by
bus/by car/by train/by plane, etc but: in the car, on the bus/train - with names of sports, games,
activities, days, months, holidays, colours, drinks, languages (not followed
by the word ‘language’) e.g. I love polo. - with a disease or illness e.g. He’s got pneumonia. Note: We say flu/the flu, measles/the
measles, mumps/the mumps 8. Study these sentences
and explain the use of the zero article. 1. The boss invited us for _
lunch. 2. More over, he speaks _ French
fluently. I guess, it is one of the reasons he was sent to _ France as a
representative of our company. 3. You can always get there by _
plane. 4. _ Jacob’s company is one of the
most reliable transport companies. 9. Read these texts and decide if
you need to add nothing (the zero article), a/an or the. Text 1 Mr. Smith felt ---
vibration. --- vibration was from his mobile phone. It was
his secretary Miss Jones. --- secretary told Mr. Smith
about James Doe waiting for him in --- office. It was
one o’clock. Mr. Smith got a bit surprised because ---
meeting had been scheduled for two o’clock and his colleague was ---
very punctual. Mr. Smith did not want to go back to --- office without
having --- lunch, so he asked ---
colleague to join him. Text 2 Margaret is ---
label designer. Today is her first day at --- work. She got dressed and ate at ---
Haven cafeteria. Then she went back to her flat and picked up ---
sketches she had done last evening. She wondered if her boss
Mr. Williams would approve --- job. 10. Explain the use of articles
(including the zero article) in these sentences. 1. _ Bright coloured labels catch
my eye. 2. The label on the
shirt has caught my eye. 3. I’m studying _ engineering. 4. I bought an iron and a
phone. The iron only cost ₤35. 5. He got the contract
they were hunting for. 6. _ Labeling is used due to
different reasons. 7. _ Learning makes a
good man better, and an ill man worse. 11. Choose the correct form. 1. Aim/ The aim of a trademark/
the trademark is to show what firm was the product/ a product produced by. 2. Businessmen / The businessmen
try to maintain their business reputation. 3. The owner's rights / Owner’s
rights in the trademark/a trademark can be sold and bought. 4. Written on the label: the
item/an item/item can be dry cleaned 5. Written on the label: Warning:
contains the sugar/sugar. 6. I recommend consumers use the
scissors/ scissors or other sharp implements to open their snack food bags. 7. Label / The label is a piece /
the piece of card or other material attached to an object to show its
ownership, use, contents, or destination 8. Truth/The truth is that I don’t
trust labels anymore. 12. In this exercise you have to
write whether you like of dislike these things: tests
major
dogs
label
cricket football
Marilyn Monroe
Alps
Volga
school Begin you sentence with one of
these: I like … / I do not like … I am crazy about … / I hate … I do not mind … I feel like … I’d prefer … to … There is no point in ... The most important thing for … is
… 13. Put a verb in you phrase. Pay
special attention to the articles. 1. I don’t like writing tests. (no
article) 2. …………………………………………………………………………………. 3. ………………………………………………………………………………….. 4. …………………………………………………………………………………... 5. …………………………………………………………………………………… 6. …………………………………………………………………………………… 7. …………………………………………………………………………………… Career skills: Job interview Process task: take part in a
role-play. Situation 1.
Situation 2.
Dilemma: The right person for the
right job 1. Process task: you are going to
read the text and make up a dispute afterwards. There is an opinion that each job
needs a person with special character traits. Finding a career that best fits
your personality profile may be a factor to consider when thinking about
professional success. Far too often, people start out on career paths for the
wrong reasons: direction by well-meaning parents or teachers, taking a job
"while they figure out what they want to do" and never moving on,
for example. - Do you agree with such
an opinion? Are there any ideas in this article that seem to be debatable? - What character traits
are necessary (desirable, harmful) for doctors, businessmen, programmers,
lawyers, etc. What about a Quality Manager? Why? Support your ideas with
arguments. 2. Look at the questions
concerning work experience. Compare ideas in pairs or small groups within 5
minutes. - There is an opinion that work
experience is the most important point in your resume. Do you agree with it? - Do you have a job? Some students
have jobs. What is your attitude towards it? What are the advantages and
disadvantages? Will it be helpful in their future career? - Look at the picture and say what
kind of job is the most suitable for a) a student, b) a person wishing to
make a career, c) a woman having a baby. - Voluntary work is becoming more
and more popular in the USA and Europe. Could you make a suggestion about the
reasons of such a tendency? What about Russia? - Looking for a job of a Quality Manager where will you go? Will your potential employer be interested in your work experience? Why? Word list
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